Privacy Policy
1. Introduction
The right to privacy, and specifically the right to the protection of personal data, is one of the values of Fluidra Adriatic (hereinafter, “Fluidra”), as set out in our Code of Ethics.
The purpose of this policy is to explain how Fluidra will process personal data that may be collected through the various forms available on this website. Your personal data will be processed confidentially and only for the purposes to which you have consented, as explained below in this General Privacy Policy and in each of the Privacy Policies applicable to the different forms.
2. Commitment to Privacy
Fluidra is fully committed to complying with the EU General Data Protection Regulation and with the laws on the protection of personal data that may be in force at any given time, as this is a key priority for the Fluidra Group.
Therefore, Fluidra has decided to implement the following principles, with privacy as the foundation of all data processing activities:
Transparency in data processing is one of our priorities. Therefore, whenever we collect personal data about you, we will duly inform you of the purposes for which it will be processed in the relevant privacy policy.
We only process data that is strictly necessary for the purposes about which you have been informed.
We will never require you to provide personal data unless it is necessary to provide the service you may have requested.
Whenever possible, we will provide you with the simplest means available for you to control your personal data.
Your data will not be shared, sold, rented, or otherwise made available to third parties, except in the case of Fluidra’s service providers, who provide certain services but will under no circumstances process your data for their own purposes. Some of these service providers may be located outside the European Union, as indicated in the “International Data Transfers” section.
Purposes, legal bases, and data retention periods
Fluidra collects your personal data to process your requests and provide products and services that may be useful to you. Depending on your interaction with any website, we process your data for, but not limited to, the following purposes:
| Purpose | Legal Basis | Retention Period |
|---|---|---|
1. To respond to your inquiries, questions, and requests through the contact form or any other available channel. | The legal basis is Fluidra’s legitimate interest in responding to your inquiries. The benefit for Fluidra is the possibility of establishing a potential pre-contractual relationship with the interested party, allowing it to accurately understand their needs. The benefit for interested parties is the ability to receive clear and concise information regarding their inquiries or requests.For more information about legitimate interest, please see Section 4 of this Privacy Policy | All data you provide will be processed for as long as necessary to fulfill your request or respond to your inquiry. |
2. To send commercial communications tailored to your interests regarding our products and services. | The legal basis is the consent you have given, where applicable, through the mechanism provided for this purpose in the various forms available on the website. | The data will be retained until you unsubscribe from the communications or until Fluidra considers that you are no longer interested in receiving them. |
3. To improve our websites, services, and products and provide you with better service and content. | The legal basis for strictly necessary cookies is Fluidra’s legitimate interest in providing you with a better browsing experience on our website. The benefit for Fluidra is being able to provide a high-quality website. The benefit for stakeholders is being able to enjoy a high-quality browsing experience. Please note that, in order to assess the legitimate interest, we have conducted a legitimate interest assessment in which we analyzed our own benefits as data controllers, as well as the benefits to third parties, and concluded that our legitimate interest in processing the data outweighs the interests, rights, and freedoms of users.You may request further information about the legitimate interest assessment by contacting our Data Protection Officer (DPO) at the address provided at the end of this section. We would also like to take this opportunity to remind you that you have the right to object to processing based on legitimate interest.Likewise, the legal basis for advertising cookies is the consent you have given. | For more information, please see our Cookie Policy |
1. To respond to your inquiries, questions, and requests through the contact form or any other available channel.
The legal basis is Fluidra’s legitimate interest in responding to your inquiries.
The benefit for Fluidra is the possibility of establishing a potential pre-contractual relationship with the interested party, allowing it to accurately understand their needs.
The benefit for interested parties is the ability to receive clear and concise information regarding their inquiries or requests.For more information about legitimate interest, please see Section 4 of this Privacy Policy
All data you provide will be processed for as long as necessary to fulfill your request or respond to your inquiry.
2. To send commercial communications tailored to your interests regarding our products and services.
The legal basis is the consent you have given, where applicable, through the mechanism provided for this purpose in the various forms available on the website.
The data will be retained until you unsubscribe from the communications or until Fluidra considers that you are no longer interested in receiving them.
3. To improve our websites, services, and products and provide you with better service and content.
The legal basis for strictly necessary cookies is Fluidra’s legitimate interest in providing you with a better browsing experience on our website.
The benefit for Fluidra is being able to provide a high-quality website. The benefit for stakeholders is being able to enjoy a high-quality browsing experience.
Please note that, in order to assess the legitimate interest, we have conducted a legitimate interest assessment in which we analyzed our own benefits as data controllers, as well as the benefits to third parties, and concluded that our legitimate interest in processing the data outweighs the interests, rights, and freedoms of users.You may request further information about the legitimate interest assessment by contacting our Data Protection Officer (DPO) at the address provided at the end of this section.
We would also like to take this opportunity to remind you that you have the right to object to processing based on legitimate interest.Likewise, the legal basis for advertising cookies is the consent you have given.
For more information, please see our Cookie Policy
In some cases, it may be necessary to process your personal data in order to comply with legal obligations or in connection with any contractual relationship we may have with you.
In all other cases, and whenever necessary, we will ask for your consent to process your personal data.
3. International Data Transfers
As an international company, Fluidra has international service providers that may provide their services from outside the EU. Therefore, your data may be processed outside the European Union or the European Economic Area.
In any event, Fluidra will ensure that such data processing is always protected by appropriate safeguards, which may include EU Standard Contractual Clauses, which are contracts approved by the European regulatory authorities and provide sufficient safeguards to ensure that the processing complies with the requirements established by the European General Data Protection Regulation, as well as third-party certifications, among others.
4. Processing Activities Based on Legitimate Interest
As stated in Section 2 of this Privacy Policy, Fluidra may carry out processing based on legitimate interest. In order to assess the legitimate interest, we have conducted a legitimate interest assessment in which we analyzed our own benefits as data controllers, as well as the benefits to third parties, and concluded that our legitimate interest in processing the data outweighs the interests, rights, and freedoms of users.
You may request further information about the legitimate interest assessment at any time by contacting our Data Protection Officer (DPO) at the address indicated in Section 6 of this Privacy Policy. We would also like to take this opportunity to remind you that you have the right to object to processing based on legitimate interest.
5. Processing Duration and Data Retention Period
Fluidra is committed to processing your personal data only for as long as it is genuinely useful to us and enables us to provide you with a high-quality service. Therefore, we make all reasonable efforts to minimize the period for which personal data is processed and retained.
In this regard, we will inform you of the period for which your personal data is expected to be processed and/or retained in each data collection form.
In any event, even if you request that we delete your data, we may retain and keep it duly blocked, as required by law, for the period necessary to comply with our legal obligations and to make it available to the competent authorities in relation to the various matters to which such obligations apply.
6. Exercising Your Rights and Complaints to the Relevant Data Protection Authority
As a result of Fluidra’s processing of your personal data, applicable laws grant you a number of rights. Below is a brief explanation of each right to help you exercise them:
Right of access. You have the right to know what personal data concerning you is being processed and the purposes for which we process it.
Right to rectification. Your data always belongs to you and, as such, you may request that it be corrected at any time if the information we hold about you is incorrect.
Right to erasure. You may request, at any time, that your personal data be deleted from our records. However, as indicated in the previous section on data retention, please note that under certain circumstances, compliance with applicable laws may prevent you from effectively exercising this right.
Right to object. You may object to the processing of your personal data in relation to any of the purposes for which we process it, in accordance with the privacy policies applicable in each case.
Right to restriction of processing. You may request the restriction of processing in the following cases:
If you believe that the data we hold about you is inaccurate or incorrect.
If you believe that we are not processing your data lawfully and would prefer to restrict its processing rather than have it deleted.
If the data we hold is no longer necessary for the purposes for which we collected it, but you need us to retain it in order to bring or defend a legal claim.
If, having exercised your right to object to the processing of your data for a specific purpose, you are awaiting our response in this regard.
Right to data portability. Where technically possible and reasonable, you have the right to request that the personal data you have directly provided to us be transferred to another data controller. If possible, we will transfer your data directly to that other data controller; otherwise, we will provide it to you in a standard format.
Whenever we process your data based on your consent, you may withdraw your consent at any time. Depending on the right exercised, the only consequence for you may be that we are unable to provide you with certain services.
You may exercise your rights by contacting Fluidra by email at dataprivacy@fluidra.com.
In addition, if you wish, you may contact our Data Protection Officer (DPO) at dataprivacy@fluidra.com.
If you have any questions or complaints regarding how we process your personal data, or any other related matter, you may contact our Data Protection Officer by email at dataprivacy@fluidra.com, indicating “Data Protection Officer” in the subject line or for the attention of the Data Protection Officer.
If you do not receive a response within a reasonable period of time, you may lodge a complaint with the relevant Data Protection Authority.
7. Confidentiality and Data Security
Your personal data is very important to us, and we are committed to processing it with the utmost confidentiality and discretion, as well as implementing all security measures that we consider necessary and reasonable.
In this regard, Fluidra hereby states and guarantees that it has implemented all technical measures at its disposal to prevent the loss, misuse, alteration, unauthorized access, and theft of data provided by users.
8. Social Media
Social media platforms are part of the daily lives of many Internet users, and we have created various profiles on these platforms for them.
All users may join the pages or groups that Fluidra has on different social media platforms.
However, please note that, unless we request your data directly (for example, through marketing activities, competitions, promotions, or any other valid means), your data will belong to the relevant social media platform. We therefore recommend that you carefully read its terms of use and privacy policies, and make sure that you configure your preferences regarding the processing of your data.